Lime Connect
Customer Support Germany
German live chat and AI agents for SMB support and sales teams. Alternative to Intercom.
Details
Lime Connect is the customer messaging platform that traded as Userlike until 2026. It centres on website live chat with WhatsApp, Instagram, Facebook Messenger, email and SMS in one EU-hosted inbox, and now leads with AI agents and a shared Message Center where human agents and automation work the same queue. Workflows add rule-based automation, and WhatsApp Marketing runs outbound campaigns.
It targets SMB and mid-market support and sales teams that need GDPR-compliant data handling and German-language support. Comparisons usually turn on chat-widget customisation, channel coverage, AI depth, knowledge-base integration and CRM connectors. Against Intercom and Zendesk the trade-offs are a thinner full ticketing system and a smaller third-party app ecosystem — this sits at the chat-first end of the category rather than the help-desk-suite end.
The vendor is a Lime Technologies company; its sibling Lime CRM is listed separately on this site.
About Lime Connect
Lime Connect (Userlike) GmbH is based in the Kölnturm, Im Mediapark 8, 50670 Cologne, and is registered at Amtsgericht Köln under HRB 73211. It traded as Userlike until the 2026 rebrand; the register number is unchanged, so this is the same company under a new name rather than a new entity.
It is part of Lime Technologies AB, the Swedish CRM group listed on Nasdaq Stockholm, which also publishes Lime CRM. Ownership therefore stays within the EU and Sweden, and the product remains German-built and EU-hosted.
