Userlike

Userlike is a German customer messaging platform centred on website live chat, with optional WhatsApp, Facebook Messenger, Telegram, and SMS channels in one EU-hosted inbox. The product is targeted at SMB and mid-market support and sales teams that need GDPR-compliant data handling and German-language support.

Teams typically compare it on chat-widget customisation, multi-channel coverage, AI chatbot depth, knowledge-base integration, and the breadth of CRM connectors. Trade-offs versus Intercom and Zendesk are a thinner full ticketing system, lighter automation, and a smaller third-party app ecosystem — Userlike sits closer to the chat-first end of the category than the help-desk-suite end.

Userlike is a Cologne-based customer messaging platform founded in 2011, focused on website live chat with optional WhatsApp, Facebook Messenger, Telegram, and SMS channels in one inbox. The product targets SMB and mid-market support and sales teams that want EU-hosted conversations with GDPR-compliant data handling and a German-speaking support organisation. The platform includes an AI chatbot builder, knowledge-base integration, video and audio calls, and CRM-friendly integrations.

Since April 2021 Userlike has been a wholly-owned subsidiary of Lime Technologies AB, a Swedish CRM group listed on Nasdaq Stockholm (LIME.ST). Userlike operates as an independent product within the group, retaining its brand, team, and Cologne office. As of 2026 the SE-listed parent has not been acquired by any non-European group.