Zammad
Customer Support Germany
Open-source helpdesk: email, chat, social, phone ticketing, GDPR Alternative to Zendesk.
Details
Zammad is an open-source helpdesk that unifies email, live chat, social channels, and phone into one ticketing workflow, with macros, SLAs, triggers, a knowledge base, and reporting.
It runs self-hosted for full data control or on Zammad GmbH’s EU-hosted managed cloud, both under GDPR. This suits teams that want to keep support data in Europe or on their own infrastructure instead of a US-hosted SaaS.
About Zammad
Zammad is an open-source helpdesk and ticketing platform developed by Zammad GmbH in Berlin, founded by Martin Edenhofer, who previously created OTRS. It handles email, live chat, social channels, and phone, plus a knowledge base and reporting.
Teams can self-host Zammad for full data control or use the vendor’s EU-hosted managed cloud, both under GDPR. The code is AGPL-licensed and the company is independently held with no US parent.
