European alternatives to Intercom

Intercom is a customer support platform that puts a shared team inbox, an in-product messenger, a knowledge base and the Fin AI agent on a single customer record. The lock-in is that record rather than the inbox: conversation history, help-centre articles, user attributes and the embedded messenger snippet are what the AI agent answers from and what every routing, SLA and reporting rule is built on, so replacing the helpdesk also means rebuilding the automation layer and re-grounding the AI. The company renamed itself Fin on 12 May 2026, and Salesforce completed its acquisition of Fin on 10 September 2026; the helpdesk still ships under the Intercom name.